RETURN & EXCHANGE POLICY
Thank you for shopping at Winningirl. Our online shop guarantees that our products will satisfy your needs as we have independent designers, high-quality materials, reliable production factories and, a responsible QA team, which inspects all products before packaging.
If for any reason you are not satisfied with your item(s), we accept return or exchange within 14 days of the item(s) arrival to you. Please contact us within 14 days of receiving your item(s).
We accept return or exchange within 14 days of the item(s) arrival to you if you are not 100% satisfied. Shipping fee will not be refunded. Products with quality-related issues, such as damaged, defective, or mis-shipped items will receive a full refund including shipping fee.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Return & Exchange Conditions
-All purchases (except swimwear, underwear, panties, bags, and accessories) can be returned within 14 days after you have received the last package of your order.
-Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
-The Buyer is responsible for the return shipping fee.
Items that do not meet these criteria will not be considered for return.
Purchase not eligible for return
-Clearance sale items are not eligible for return.
-Swimwear, underwear, and panties cannot be returned or exchanged.
-Swimwear can only be returned if it is defective/damaged or is a wrong delivery.
-You must email us a picture showing the problem/defect after submitting the return request online.
Any addresses on the parcel are not the return address, pls must contact customer service team to provide you a correct return address.
Fast refund: We will issue a refund to your original payment method within a week.
Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
Your order shall be fully refunded if it is canceled within 24 hours of your purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of the purchase but before the shipment, a 15% cancellation fee shall be applied. We will NOT accept an order cancellation request if the order has already been shipped.
1. EMAIL US
Contact us (firstname.lastname@example.org) and explain the item you want to return and the reason for the return. Attach photos of quality issues.
2. TAKE SUGGESTIONS
Professional suggestions will be offered. And our service team will provide you with detailed instructions.
3. RETURNS THE GOODS
Put the item(s) in the original packaging and send it through the local post office.
4. REFUND OR EXCHANGED
Once we receive your package, we will immediately process the refund or exchange based on our return conditions.